Monthly Archives: October 2014

New Camera…Cannot Open RAW Files

Almost every time a new Nikon camera is introduced, I receive the same email: “I just bought the newest Nikon, but I cannot open the RAW files in either Lightroom or Photoshop.  These programs worked perfectly with my old camera.  Is my new camera defective?”

This past week alone I got five such emails concerning the D750.

When you purchase any camera you should check with Adobe as to which camera bodies are currently supported, given the versions of the Adobe software you own.  Go to this web site:  http://helpx.adobe.com/creative-suite/kb/camera-raw-plug-supported-cameras.html.

The other email I constantly receive is: “I have Lightroom 3 and Photoshop CS4, but cannot open the RAW files from the new Nikon I just purchased.”

Well, your new Nikon did not even exist when those old versions of software were created.  Your options are to either upgrade the software (in my opinion the better option as newer versions of software generally offer more), or see if you can use the free Adobe DNG converter with your new camera.  Find out here:  http://helpx.adobe.com/photoshop/camera-raw.html#dng.

You might discover you need to upgrade your computer.  Another typical email I get: “I’m using Windows XP, but Lightroom 5 won’t work.”  Really?  Look at the operating system requirements for Lightroom 5:  Windows 7 with Service Pack 1 or newer.  XP is, in computer terms, ancient history.

So now I’m waiting for another email to arrive: “I use a typewriter, but I can’t seem to load Microsoft Word.”

I have no idea how to answer that.